ELMO Software
ELMO Software is an Australia-based provider of cloud-based human resources and payroll software for mid-market organizations across Australia, New Zealand, and the UK. Its platform offers modules for HR core records, recruitment, onboarding, learning, performance, payroll, and workforce management, sold on a subscription basis. The company generates revenue through recurring SaaS licenses and related implementation and support services.
- HRIS & Core HR
- Payroll
- Learning Management
- Revenue
- $80.0M
- Employees
- 500
- Founded
- 2002
- Headquarters
- Sydney, Australia
What 8 Arbolus experts think of ELMO Software
NPS responses are primarily neutral, with NPS scores of 7 for most and one outlier with an NPS of 0 and another with 9. Renewal intent is mixed, with a majority expressing uncertainty and two clear 'No' responses among higher spenders. Implementation stages are dispersed across Pilot, Less than 1 Year, More than 1 Year, and Offboarding, with no strong indication of increasing stickiness. Key themes include pilot-phase caution, modest satisfaction, and unclear long-term loyalty.Overall Customer Sentiment: Neutral
Who reviewed ELMO Software
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 4
- Detractors 3
Cumulative NPS by month
+6 over 5 months- May 0
- Oct 5
- Jan 6
- Feb 6
- Apr 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 0% 4 answers
- 50% 2 answers
- 7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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