Workable

workable.com · Boston, United States of America

Workable provides cloud-based recruiting software that helps companies source candidates, manage the hiring pipeline, and collaborate on hiring decisions. Its platform includes applicant tracking, job posting distribution, candidate evaluation tools, and analytics, serving businesses of various sizes on a subscription basis. Workable generates revenue through SaaS licensing and related recruiting tools and services.

  • Applicant Tracking & Recruiting
Revenue
$65.0M
Employees
520
Founded
2012
Headquarters
Boston, United States of America

What 67 Arbolus experts think of Workable

The NPS distribution skews strongly positive, with multiple 9–10 scores dominating both user and influencer personas. Renewal intent is high among long-term (over 1 year) customers, with lower intent present in pilot or offboarding groups. Stickiness is robust, as the majority report extended adoption stages, and positive sentiment aligns with higher spend and deeper implementation. Disengagement and negative sentiment are isolated to a minority of offboarding or dissatisfied low spend accounts.Overall Customer Sentiment: Positive

Who reviewed Workable

Total customers 67 57 current · 10 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 73% (49)
  • Director 17% (11)
  • Manager 9% (6)
People Executive C-Suite NPS 7 Will renew
People Leader Director NPS 9 Undecided
Founder C-Suite NPS 9

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Sentiment

24 Net Promoter Score, from 66 scored reviews
  • Promoters 31
  • Passives 20
  • Detractors 15

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 24 across 7 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 44%
  • Will renew 25
  • Undecided 19
  • Not renewing 13

Plan to renew, by seniority

  • C-Suite 44% 41 answers
  • Director 33% 9 answers
  • Manager 60% 5 answers
  • Not specified 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 6.2/10 Average score from customers not renewing

Top alternatives

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