Vector Solutions
Vector Solutions provides online training, compliance, and performance management software for regulated industries such as public safety, education, industrial, and commercial sectors, offering a library of e-learning content and tools to manage certifications and workforce readiness. The company sells its solutions on a subscription basis to organizations that need to train employees, track compliance, and improve safety and operational performance.
- Learning Management
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1999
- Headquarters
- Tampa, United States of America
What 20 Arbolus experts think of Vector Solutions
NPS scores are generally strong, with 67% of respondents scoring 7 or higher, and multiple Promoters at NPS of 9-10. However, renewal intent shows 28% positive, 39% unsure, and 17% negative intent, highlighting a risk of churn or hesitation. Implementation stages skew heavily toward more than one year (72% of responses), with lower sentiment correlating to offboarding. Key themes inferred are good product stickiness among long-standing customers, but uncertainty about continued value or evolving needs.Overall Customer Sentiment: Neutral
Who reviewed Vector Solutions
- C-Suite 75% (15)
- Director 15% (3)
- Manager 10% (2)
Employer names and spend open once the report publishes.
Tell us when the Vector Solutions report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
10 Net Promoter Score, from 20 scored reviews- Promoters 7
- Passives 8
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 27% 11 answers
- 33% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
More in Security & Compliance and Customer Support
Other companies in both categories with a customer report.
For people who use Vector Solutions
Do you use Vector Solutions at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 20 customers of Vector Solutions have already contributed
Takes a few minutes. Your identity stays anonymous.