Wagestream Limited

wagestream.com · Londonderry County Borough, United Kingdom

Wagestream Limited provides a financial wellbeing platform for employees, offering earned wage access, budgeting tools, savings features, and financial coaching, typically delivered as a benefit via employers. The company partners with large enterprises and mid-sized businesses to integrate its app with payroll systems so staff can track and access a portion of their earned pay before payday. Wagestream generates revenue through B2B contracts with employers and, in some markets, small transaction fees paid by employees or employers for wage access services.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
Revenue
$35.0M
Employees
250
Founded
2018
Headquarters
Londonderry County Borough, United Kingdom

What 18 Arbolus experts think of Wagestream Limited

NPS distribution skews slightly positive, with scores ranging from 2 to 10 and a mean near 7. About 50% of respondents express clear or probable intent to renew, but 25% indicate no intent, often tied to lower NPS or offboarding stage. The customers reporting high stickiness (more than one year post-implementation) show above-average NPS and are more likely to renew, while those in pilot or onboarding stages have greater uncertainty. Key patterns include satisfaction among high adopters and polarity among high spenders.Overall Customer Sentiment: Neutral

Who reviewed Wagestream Limited

Total customers 18 13 current · 5 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 72% (13)
  • Director 17% (3)
  • Manager 11% (2)
Security Leader C-Suite NPS 5 Will renew
People Leader C-Suite NPS 6 Not renewing
Finance Manager Manager NPS 8 Will renew

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Sentiment

-5 Net Promoter Score, from 18 scored reviews
  • Promoters 4
  • Passives 9
  • Detractors 5

Cumulative NPS by month

-1 over 6 months
  • Mar 8
  • Apr 8
  • May 7
  • Aug 7
  • Oct 7
  • Jun 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -12 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 56%
  • Will renew 10
  • Undecided 5
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 62% 13 answers
  • Director 33% 3 answers
  • Manager 50% 2 answers
  • 7.9/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 5.3/10 Average score from customers not renewing

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