TriNet
TriNet is a professional employer organization that provides small and mid-sized businesses with outsourced HR services, including payroll processing, benefits administration, risk and compliance management, and HR consulting. It serves companies across a range of industries in the United States, generating revenue through recurring service fees tied to payroll and benefits programs. TriNet delivers its services via a cloud-based platform combined with dedicated HR support teams.
- Payroll
- HRIS & Core HR
- Managed IT & Cloud Services
- Revenue
- $4.9B
- Employees
- 3,800
- Founded
- 1988
- Headquarters
- Dublin, United States of America
What 14 Arbolus experts think of TriNet
NPS scores in the dataset range widely, showing polarization: 3 scored 9-10 (Promoters), 3 scored 7-8 (Passives), and 3 scored 2-3 (Detractors). Renewal intent is observed in all major high-spending accounts, while lower spenders report uncertainty or disengagement. Stickiness is strong, with over 75% of insights from customers in use for more than one year; however, there are offboarding cases coinciding with detractor scores. The main theme is positive sentiment and retention among high-value accounts contrasted with lower satisfaction among some users.Overall Customer Sentiment: Mixed
Who reviewed TriNet
- C-Suite 86% (12)
- Director 14% (2)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 4
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Jun 6
- Jan 6
- Feb 7
- Apr 7
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 57% 7 answers
- 8.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by TriNet customers
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