Sympa
Sympa provides cloud-based human resources management software that centralizes employee data, supports core HR processes, and offers HR analytics for mid-sized and large organizations. Its platform covers areas such as employee records, organizational structures, performance, and people analytics, and is sold on a subscription basis. Sympa primarily serves customers across the Nordics and Europe through direct sales and implementation partnerships.
- HRIS & Core HR
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2005
- Headquarters
- Helsinki, Finland
What 13 Arbolus experts think of Sympa
NPS scores cluster around 7–8 from most Influencers and Users, with one Promoter at 9 and one lower score at 5. 65% of experts report 'Yes' to renewal intent, primarily those with over a year of usage. Most customers are in the 'MoreThan1Year' implementation stage, correlating with higher satisfaction and advocacy. Major sentiment drivers include effective data centralization, ease of use for HR processes, and Nordic compliance fit. The main negatives cited are rigidity, integration gaps, and suboptimal analytics. Overall Customer Sentiment: Positive
Who reviewed Sympa
- C-Suite 62% (8)
- Director 23% (3)
- Manager 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Sympa.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-7 Net Promoter Score, from 13 scored reviews- Promoters 1
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 8
- Apr 7
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 17 across 8 companies.
Praised
- Modular Adoption and Feature Enrichment
- Advanced Analytics and Real-Time Insights
- AI-Driven Automation Potential
- Centralization and Unified Processes
Criticised
- Reporting and Usability Gaps
- Rigid Integrations and Edge Case Handling
- Basic Analytics and Flexibility
- Integration-Driven Churn Risk
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 83% 6 answers
- 0% 2 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Sympa customers
Report
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