SUMTOTAL
SumTotal Systems provides cloud-based learning management, talent development, and human capital management software for large and mid-sized enterprises, helping organizations deliver training, manage compliance, and develop employee skills. Its platform generates revenue through subscription licensing, implementation, and related support services across industries such as financial services, healthcare, and government.
- Learning Management
- HRIS & Core HR
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 1985
- Headquarters
- Gainesville, United States of America
What 6 Arbolus experts think of SUMTOTAL
NPS scores are low overall, with a distribution including several promoters at 7 and 8, but also detractors at 1 and 2. Renewal intent is mostly negative or uncertain, with 50% of experts not planning to renew, 33% confirming renewal, and 17% unsure. Stickiness is moderate, as data shows offboarding actions by customers with both high and low spend as well as those with more than one year of usage. The key themes include organizational churn, budgetary reevaluation, and inconsistent satisfaction.Overall Customer Sentiment: Negative
Who reviewed SUMTOTAL
- C-Suite 50% (3)
- Director 50% (3)
Employer names and spend open once the report publishes.
Tell us when the SUMTOTAL report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-66 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 2
- Detractors 4
Cumulative NPS by month
-2 over 6 months- Apr 6
- Aug 4
- Sep 5
- Dec 6
- Mar 5
- Jun 4
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 67% 3 answers
- 0% 3 answers
- 7.5/10 Average score from customers who will renew
- 2/10 Average score from undecided customers
- 2.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SUMTOTAL customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use SUMTOTAL
Do you use SUMTOTAL at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of SUMTOTAL have already contributed
Takes a few minutes. Your identity stays anonymous.