Docebo
Docebo is a SaaS company that provides an AI-powered learning management system used by enterprises to deliver, manage, and track employee, customer, and partner training. Its platform supports course creation, content management, social learning, and analytics, and is sold on a subscription basis to organizations across industries.
- Learning Management
- IT Consulting & Implementation
- Revenue
- $190.0M
- Employees
- 900
- Founded
- 2005
- Headquarters
- Toronto, Canada
What 40 Arbolus experts think of Docebo
NPS is spread between 7-10 for most, with a majority indicating moderate to strong recommendation. Renewal intent is generally positive, but churn risk is present among high spenders citing costs and support as key factors. Most customers are in mature or multi-year implementation stages, with pilot/offboarding phases associated with lower satisfaction. Themes include strong compliance support, flexibility and features, balanced by cost and customization concerns.Overall Customer Sentiment: Moderately Positive
Who reviewed Docebo
- C-Suite 75% (30)
- Director 20% (8)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 37 customers.
Everything 40 customers told us about Docebo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 40 scored reviews- Promoters 20
- Passives 18
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Praised
- AI Feature Enhancement
- Optimizing Pricing Models for Complex Use Cases
- Increasing Course Offerings and User Adoption
- User Experience and Flexibility
Criticised
- Competitive Rate Pressure
- Churn Linked to Platform Underutilization
- Switching Due to Service Gaps
- Platform Underutilization Relative to Cost
What customers say
Renewal intent
Plan to renew 66%Plan to renew, by seniority
- 71% 24 answers
- 50% 6 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Docebo customers
Report
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