DOCUWARE
DocuWare provides cloud and on-premise document management and workflow automation software that helps organizations digitize, store, search, and secure business documents and automate processes such as invoice processing, HR onboarding, and contract management. It serves mid-sized and enterprise customers across industries through direct sales and a global partner network, generating revenue from software licenses, subscriptions, and related services. The company is a subsidiary of Ricoh Company, Ltd.
- Document Management & E-signature
- Workflow Automation
- Business Process Management
- Revenue
- $160.0M
- Employees
- 800
- Founded
- 1988
- Headquarters
- Germering, Germany
What 20 Arbolus experts think of DOCUWARE
NPS values cluster between 7 and 10 for most users, indicating good satisfaction; the highest NPS (10) is accompanied by a renewal intent of Yes. 18% of responses reflect NPS below 7, correlating with offboarding or non-renewal. Renewal intent is generally positive, with instances of uncertainty primarily among higher spend and influencer segments. Stickiness is strong, with over 70% in 'MoreThan1Year' implementation stage, suggesting deep platform integration. Key themes are effective workflow management and compliance, tempered by price and implementation complexities.Overall Customer Sentiment: Positive
Who reviewed DOCUWARE
- C-Suite 74% (15)
- Manager 26% (5)
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Sentiment
15 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 15 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 50% 8 answers
- 100% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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