Dropbox
Dropbox is a cloud-based file storage and collaboration platform that allows individuals and businesses to store, sync, share, and collaborate on files across devices. It generates revenue primarily through subscription plans for consumers, teams, and enterprises that offer advanced storage, security, and administrative features. The company also offers workflow, e-signature, and productivity tools integrated into its content management ecosystem.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Cloud Infrastructure & Hosting
- Revenue
- $2.4B
- Employees
- 3,200
- Founded
- 2007
- Headquarters
- San Francisco, United States of America
What 92 Arbolus experts think of Dropbox
Sentiment is broadly favorable, with many long-term users and high NPS scores, but offboarding and security, pricing, and product-friction concerns create meaningful retention risk.
Who reviewed Dropbox
- C-Suite 71% (65)
- Director 17% (16)
- Manager 12% (11)
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Sentiment
22 Net Promoter Score, from 92 scored reviews- Promoters 37
- Passives 39
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 66% 35 answers
- 67% 6 answers
- 100% 2 answers
- 0% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Dropbox customers
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