Doctolib
Doctolib is a European e-health company that provides an online platform for patients to book medical appointments and for healthcare professionals and institutions to manage scheduling, teleconsultations, and patient communication. It generates revenue through subscription fees and software services sold to doctors, clinics, and hospitals. The company operates primarily in France, Germany, and Italy, serving both individual practitioners and large healthcare organizations.
- Patient Engagement & Telehealth
- Electronic Health Records
- Revenue
- $550.0M
- Employees
- 3,800
- Founded
- 2013
- Headquarters
- Levallois-Perret, France
What 14 Arbolus experts think of Doctolib
NPS distribution is skewed positive, with 60% of scores ≥8 and notable promoters at all spend levels. 71% of respondents report a clear renewal intent, and long-term stickiness (more than 1 year) is observed in most accounts. Positive sentiment is linked to established adoption and seamless workflow fit, with minimal signals of dissatisfaction or churn.Overall Customer Sentiment: Positive
Who reviewed Doctolib
- C-Suite 85% (12)
- Director 8% (1)
- Manager 8% (1)
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Sentiment
42 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 9
- May 9
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 10/10 Average score from customers not renewing
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