DOCSEND
DocSend provides a secure document sharing and tracking platform that lets businesses send sales decks, investor materials, and other sensitive files with granular access control and real-time engagement analytics. The company serves sales teams, startups, investors, and enterprises, monetizing through subscription plans for individuals, teams, and organizations. Its tools are often used for fundraising, deal rooms, and content management in customer-facing workflows.
- Document Management & E-signature
- Sales Enablement & Training
- Sales Intelligence & Prospecting
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of DOCSEND
NPS responses range from 6 to 10, with an average in the 7–8 band, indicating generally positive sentiment. 67% of customers for whom renewal intent is known indicate 'Yes', while the remainder are 'NotSure'. Stickiness is strong, as 56% of experts have used DocSend for more than 1 year, with only one in a Pilot stage and none reporting churn. Key themes include high satisfaction among long-term users, neutral sentiment from new users, and exceptionally low churn. Positive
Who reviewed DOCSEND
- C-Suite 100% (9)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 6
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Mar 9
- Mar 8
- Apr 8
- May 7
- Jun 7
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -7 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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