Arbolus Intelligence

Salary.com

salary.com · Waltham, United States of America

Salary.com provides cloud-based compensation management software, market pay data, and analytics that help organizations design, manage, and benchmark employee compensation programs, while also offering salary information tools for individual job seekers. The company primarily serves HR, compensation, and finance teams across industries through subscription-based software and data services.

  • HRIS & Core HR
  • Compensation & Total Rewards
  • Business Intelligence & Dashboards
Listed in
Revenue
$90.0M
Employees
450
Founded
1999
Headquarters
Waltham, United States of America

What 24 Arbolus experts think of Salary.com

NPS scores cluster between 6 and 10, with multiple experts rating Salary.com very highly (scores 8–10), but a smaller presence of detractor scores (4–5) indicating areas of concern. Renewal intent is positive among most high and mid spenders, particularly those with longer tenure, while newer users and those in pilot or offboarding stages show more uncertainty. Stickiness appears stronger with extended usage time, and expert feedback highlights reliable benchmarking and support, though integration and automation remain common themes for desired improvement.Overall Customer Sentiment: Positive

Who reviewed Salary.com

Total customers 24 23 current · 1 former
Reviews growth +18 in six months
Seniority of respondents
  • C-Suite 67% (16)
  • Director 25% (6)
  • Manager 8% (2)
Engineering Leader Director NPS 8 Submitted Aug 2026
People Leader C-Suite NPS 10 Will renew Submitted Jul 2026
People Executive C-Suite NPS 5 Not renewing Submitted Jan 2025

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about Salary.com.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

12 Net Promoter Score, from 24 scored reviews
  • Promoters 10
  • Passives 7
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 7
  • Jun 7
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.

Praised

  • Usability and Time Savings
  • Comprehensive and Reliable Compensation Data
  • Supports Pay Equity and Retention Efforts
  • Global Market Expansion

Criticised

  • International and Niche Role Coverage
  • Manual Analysis Requirements
  • Integration and Automation Gaps
  • Advanced AI and Automation from Competitors

What customers say

Usability and Time Savings
“The user-friendly reporting and analytics save us significant time, especially when compared to conducting independent salary research.”
Comprehensive and Reliable Compensation Data
“I rely on Salary.com for reliable compensation data and strong benchmarking tools, making it a trusted platform for salary management and workforce planning.”
Supports Pay Equity and Retention Efforts
“It helps us attract and retain talent through data-driven pay decisions, supporting both recruitment and pay equity initiatives.”

Renewal intent

Plan to renew 50%
  • Will renew 8
  • Undecided 5
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 45% 11 answers
  • Director 50% 4 answers
  • Manager 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Salary.com customers

Report

Customer Report - Oct 2026 Oct 2026 24 + 1

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