Sainsbury's
Sainsbury’s is a UK-based supermarket and retail group that operates grocery, general merchandise, and financial services businesses under brands including Sainsbury’s, Argos, and Habitat. It serves consumer customers across the UK through a network of physical stores and online channels, generating revenue from the sale of food, household goods, clothing, and related services. The sainsburys.jobs site is its dedicated careers portal for recruiting employees into its retail, logistics, and corporate operations.
- Revenue
- $39.0B
- Employees
- 189,000
- Founded
- 1869
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Sainsbury's
NPS scores are consistently positive, with 44% of responses in the 7-8 range and 22% rating a 10. Renewal intent is highest among high spenders, though 33% of Influencers express uncertainty. Most users are in active or advanced implementation stages, contributing to sticky adoption patterns. Positive sentiment is anchored among Influencers with larger budgets, but there is renewal hesitation in the mid-tier segment.Overall Customer Sentiment: Positive
Who reviewed Sainsbury's
- C-Suite 62% (5)
- Manager 38% (3)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 6
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Jul 7
- Jan 8
- Mar 8
- Apr 8
- Jun 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
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