Arbolus Intelligence

LARK

lark.com · Mountain View, United States of America

Lark is a digital health company that provides an AI-driven chronic disease prevention and management platform for health plans and employers, offering coaching programs for conditions such as diabetes, hypertension, and weight management. Its mobile app uses conversational AI, connected devices, and data analytics to deliver personalized guidance and behavior change support to members. The company generates revenue primarily through contracts with health insurers, employers, and other healthcare organizations that deploy Lark’s programs to their covered populations.

Listed in
Revenue
$45.0M
Employees
260
Founded
2011
Headquarters
Mountain View, United States of America

What 14 Arbolus experts think of LARK

The NPS distribution skews very positive, with 60% of respondents giving scores of 9 or 10, indicating strong advocacy. Renewal intent is clear for almost all experts, except one high-spend, pilot-stage customer who is not planning to renew. The majority are in the "MoreThan1Year" adoption stage, which correlates to high NPS and positive qualitative feedback. Common themes include satisfaction with comprehensive features, integrations, and AI-enabled functionalities, with security and device folder access being the main concern among detractors.Overall Customer Sentiment: Positive

Who reviewed LARK

Total customers 14 12 current · 2 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 64% (9)
  • Director 14% (2)
  • Manager 21% (3)
Strategy Leader C-Suite NPS 9 Will renew Submitted Aug 2026
Operations Leader Director NPS 10 Submitted Feb 2026
Founder C-Suite NPS 7 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about LARK.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

64 Net Promoter Score, from 14 scored reviews
  • Promoters 10
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+1 over 6 months
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 54 across 4 companies.

Praised

  • Real-Time Document Collaboration
  • Unified Tool for All Office Functions
  • Continuous AI Feature Improvement
  • Broaden Third-Party App Integrations

Criticised

  • Early User Adoption Barriers
  • Pilot Churn Risk
  • Security-Driven Switching Risk
  • Initial User Onboarding Frictions

What customers say

Real-Time Document Collaboration
“I use Lark for sharing documents with authorized users where everyone can edit in real time and track who made updates.”
Unified Tool for All Office Functions
“I find Lark easy to use as a single tool for all employee functions, and the platform seamlessly connects to multiple devices.”
Continuous AI Feature Improvement
“Lark keeps upgrading its AI features, with better integration and improved search and summarization tools that are valuable to our workflow.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

Top alternatives

Most weighed by LARK customers

Report

Customer Report - Oct 2026 Oct 2026 14 + 1

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