Slack
Slack Technologies, part of Salesforce, provides a cloud-based team collaboration and messaging platform that enables organizations to communicate via channels, direct messages, voice and video, and integrate with a wide range of business applications. The company serves businesses of all sizes globally on a subscription (SaaS) model, with revenue primarily from paid workspace and enterprise plans. Its product is used to streamline internal communication, workflows, and integrations across tools and teams.
- Communications & Meetings
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $900.0M
- Employees
- 2,500
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 695 Arbolus experts think of Slack
NPS is predominantly high, with more than 70% of experts reporting scores of 8 or above. Renewal intent is strong, especially among high-spend product and IT leaders reliant on advanced integrations, stickiness, and cross-company channels. A minority express concern over costs and feature parity with bundled alternatives. The qualitative feedback highlights exceptional user interface, integration ecosystem, and the centrality of Slack to daily collaboration, but points out cost escalation and occasional notification fatigue as areas of friction.Overall Customer Sentiment: Positive
Who reviewed Slack
- C-Suite 64% (445)
- Director 20% (139)
- Manager 16% (111)
Employer names and spend open in the full report, along with the other 692 customers.
Everything 695 customers told us about Slack.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 688 scored reviews- Promoters 432
- Passives 204
- Detractors 52
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 30 across 13 companies.
Praised
- Deeper, Seamless Integrations
- Simpler, More Predictable Pricing Models
- AI-Powered Summarization and Action Insights
- Critical for Rapid, Distributed Collaboration
Criticised
- Microsoft Teams Bundling Pressure
- Notification Overload Reducing Productivity
- Search and AI Features from Competitors
- Notification Overload and Channel Sprawl
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 75% 245 answers
- 73% 66 answers
- 60% 40 answers
- 73% 22 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Slack customers
Report
More in Data & Analytics and Workplace & Productivity
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