SmartSearch
SmartSearch provides enterprise talent acquisition and applicant tracking software that helps organizations and staffing firms manage the full recruitment lifecycle, including job posting, candidate sourcing, CRM, and onboarding workflows.
- Applicant Tracking & Recruiting
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 1986
- Headquarters
- Carlsbad, United States of America
What 8 Arbolus experts think of SmartSearch
NPS scores range from 3 to 10, with a median of 8. The distribution shows pockets of high satisfaction in mid-spend and long-term customers, but high spenders exhibit lower NPS and negative renewal intent. 50% of the pool has clear positive renewal intent, concentrated among those with >1 year of usage. Stickiness is high among those with longer implementation stages (>1 year), especially in banking and finance.Overall Customer Sentiment: Neutral
Who reviewed SmartSearch
- C-Suite 62% (5)
- Director 38% (3)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 4 months- Aug 8
- Jul 8
- May 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 67% 3 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
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