Softdocs
Softdocs provides cloud-based document management, electronic forms, and workflow automation software tailored for educational institutions, helping K-12 school districts and higher education organizations digitize records, streamline administrative processes, and improve information security and compliance. The company generates revenue through subscriptions and related implementation and support services for its Etrieve platform.
- Document Management & E-signature
- Workflow Automation
- Business Process Management
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 1998
- Headquarters
- Columbia, United States of America
What 12 Arbolus experts think of Softdocs
NPS scores range from 7 to 9, averaging positive. 36% indicate definite renewal intent, all from top spending segments, while 46% remain unsure—mainly in pilot or low spend phases. Implementation stage is split: 27% in pilot, 36% less than 1 year, and 36% mature users. Key themes are positive sentiment among high spenders and mature users, with uncertainty clustering in pilots and low-spend roles.Overall Customer Sentiment: Positive
Who reviewed Softdocs
- C-Suite 83% (10)
- Director 8% (1)
- Manager 8% (1)
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Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 1
- Passives 11
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 7 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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