Splashtop, Inc.

splashtop.com · Cupertino, United States of America

Splashtop, Inc. provides remote access and remote support software that allows individuals, businesses, and IT service providers to securely access and control computers and devices from anywhere. Its products are used for IT support, remote work, education, and remote lab access, sold via subscriptions to organizations of all sizes worldwide.

  • Cloud Infrastructure & Hosting
  • IT Consulting & Implementation
Revenue
$80.0M
Employees
350
Founded
2006
Headquarters
Cupertino, United States of America

What 11 Arbolus experts think of Splashtop, Inc.

NPS feedback is predominantly positive: 40% of scores are 9, 40% are 8, and 20% are 7, with no negative scores. 90% of respondents indicate a clear intent to renew, especially among high and mid spenders. 80% have deployed Splashtop for more than one year, reflecting high stickiness and integration into core workflows. The few uncertain or lower NPS scores align with lower spend or Influencer segments.Overall Customer Sentiment: Positive

Who reviewed Splashtop, Inc.

Total customers 11 10 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 50% (6)
  • Director 50% (6)
Strategy Leader C-Suite NPS 9 Will renew
Not specified Not specified NPS 9 Will renew
Engineering Executive C-Suite NPS 8 Will renew

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Sentiment

45 Net Promoter Score, from 11 scored reviews
  • Promoters 5
  • Passives 6
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Nov 8
  • Mar 8
  • May 9
  • Jun 8
  • Aug 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 90%
  • Will renew 9
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 4 answers
  • Director 80% 5 answers
  • Not specified 100% 1 answer
  • 8.2/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

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