ConnectWise
ConnectWise is a software company that provides an integrated platform for IT solution providers, managed service providers (MSPs), and technology service firms to manage service delivery, remote monitoring and management, business operations, and cybersecurity. Its products include professional services automation, remote monitoring and management, quote and proposal tools, and security operations solutions, sold primarily on a subscription basis. The company also offers consulting, implementation, and training services to help partners optimize and grow their IT services businesses.
- IT Consulting & Implementation
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $750.0M
- Employees
- 3,000
- Founded
- 1982
- Headquarters
- Tampa, United States of America
What 54 Arbolus experts think of ConnectWise
NPS scores are concentrated in the 7–10 range, with significant representation at 8-9, suggesting moderate to strong satisfaction. Renewal intent is split, with high stickiness among mature adopters and larger MSPs, but 'Not sure' and 'No' responses from new or offboarding customers reflect some perceived complexity or search for alternatives. Most customers have been using the tool for more than 1 year, contributing to high switching costs and reliance on platform depth. Key feedback highlights robust functionality, strong automation and billing integration, but balances this with concerns over interface complexity and audit/security configuration.Overall Customer Sentiment: Positive
Who reviewed ConnectWise
- C-Suite 72% (39)
- Director 13% (7)
- Manager 15% (8)
Employer names and spend open in the full report, along with the other 51 customers.
Everything 54 customers told us about ConnectWise.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
1 Net Promoter Score, from 54 scored reviews- Promoters 14
- Passives 27
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 37 across 8 companies.
Praised
- Enterprise-Grade Security Features
- Powerful Automation and API Ecosystem
- Comprehensive Integrated Platform
- Native AI-Driven Automation
Criticised
- Audit and Compliance Risk from Security Gaps
- Competitive Pressure from Modern Interfaces
- Misconfiguration Leading to Supply Chain Vulnerability
- Complex Interface and Reporting
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 60% 25 answers
- 33% 6 answers
- 25% 4 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by ConnectWise customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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