Arbolus Intelligence

Console Connect

consoleconnect.com · Hong Kong, Hong Kong

Console Connect is a software-defined interconnection platform operated by PCCW Global that provides on-demand, private connectivity between data centers, clouds, SaaS providers, and enterprise locations. The company serves carriers, cloud providers, and enterprises that need to dynamically provision secure, high-performance network connections and related services. It generates revenue through subscription and usage-based fees for its connectivity, network-as-a-service, and related value-added services.

  • Cloud Infrastructure & Hosting
  • API Management & Integration
Listed in
Revenue
$80.0M
Employees
350
Founded
2011
Headquarters
Hong Kong, Hong Kong

What 7 Arbolus experts think of Console Connect

The NPS distribution shows a predominance of low to moderate scores (3 to 9), with only one high promoter (NPS of 9). Renewal intent is mostly unsure, with just 14% (1 out of 7) committing to renewal. Stickiness is mixed: 43% have implemented Console Connect for over one year, but another 43% are still in the pilot stage. A consistent theme is conservative sentiment, likely linked to careful evaluation periods and cautious spending.Overall Customer Sentiment: Neutral

Who reviewed Console Connect

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 100% (7)
Executive C-Suite NPS 9 Will renew Submitted Apr 2026
Executive C-Suite NPS 5 Submitted Apr 2026
Revenue Leader C-Suite NPS 5 Undecided Submitted Apr 2026

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Sentiment

-42 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 4

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 20%
  • Will renew 1
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 20% 5 answers
  • 9/10 Average score from customers who will renew
  • 5.3/10 Average score from undecided customers

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