Staffbase
Staffbase is an employee communications platform that provides mobile and desktop apps, intranet, and email tools to help organizations reach and engage frontline and office workers. The company serves mid-sized and large enterprises, offering subscription-based SaaS software and related services such as implementation, integrations, and training. Its revenue comes primarily from recurring software licenses and professional services fees.
- Knowledge Management & Collaboration
- Communications & Meetings
- Revenue
- $90.0M
- Employees
- 800
- Founded
- 2014
- Headquarters
- Chemnitz, Germany
What 15 Arbolus experts think of Staffbase
NPS ratings range from 3 to 10, with a moderate skew toward 7–8, and some notable detractors. Renewal intent is uncertain or negative for about 40%, with ironclad positive renewal for a minority despite strong use cases. Stickiness is highest among those beyond the first year of implementation and in core operations roles. Key expert feedback praises effectiveness for frontline communication, ROI impact, and reliable mobile delivery, while highlighting weaknesses in backend complexity, analytics depth, content governance, and support responsiveness.Overall Customer Sentiment: Neutral
Who reviewed Staffbase
- C-Suite 67% (10)
- Director 33% (5)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Staffbase.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-20 Net Promoter Score, from 15 scored reviews- Promoters 2
- Passives 8
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jun 7
- Nov 7
- Feb 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 0 across 4 companies.
Praised
- Deeper Core System Integrations
- AI-Driven Personalization
- Expanded Employee Segments
- Effective Frontline Reach
Criticised
- Backend Complexity
- Support Responsiveness
- Shallow Analytics
- Competitor Pricing and Feature Parity
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 33% 9 answers
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Staffbase customers
Report
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