Arbolus Intelligence

LumApps

lumapps.com · Tassin-la-Demi-Lune, France

LumApps is an employee experience and intranet platform that helps large and mid-sized organizations centralize internal communications, knowledge sharing, and collaboration. Its cloud-based software integrates with productivity suites like Google Workspace and Microsoft 365 to deliver personalized news, resources, and social features to employees. The company generates revenue through subscription-based SaaS licenses and related professional services.

  • Knowledge Management & Collaboration
  • Workflow Automation
Listed in
Revenue
$45.0M
Employees
350
Founded
2012
Headquarters
Tassin-la-Demi-Lune, France

What 7 Arbolus experts think of LumApps

NPS scores are strong among users (majority rate 8–10), but caution is noted from influencers, especially at higher spend and shorter tenures. Renewal intent varies: one high-spend user signals non-renewal, while another is unsure, reflecting concerns over cost and unmet needs even among satisfied users. Stickiness is high among those using LumApps for over a year. Expert feedback highlights value in integration and user experience, but calls out challenges in implementation and advanced feature demands. Overall Customer Sentiment: Neutral

Who reviewed LumApps

Total customers 7 6 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 43% (3)
  • Director 57% (4)
Revenue Executive C-Suite NPS 9 Not renewing Submitted Jun 2026
Marketing Leader C-Suite NPS 7 Undecided Submitted Jul 2024
Data Leader Director NPS 9 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about LumApps.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+1 over 5 months
  • Jul 7
  • Feb 7
  • May 8
  • Jun 8
  • Jul 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 9 across 6 companies.

Praised

  • Centralized Information Access
  • Enhanced Employee Engagement
  • Intuitive User Interface and Integrations
  • Mobile Functionality

Criticised

  • Integration Gaps
  • Cost Competitiveness
  • Competitive AI-Enabled Platforms
  • Implementation Effort and Complexity

What customers say

Centralized Information Access
“I rely on LumApps to provide centralized access to documents and knowledge sharing, making it easier for teams to stay informed and collaborate.”
Enhanced Employee Engagement
“Using LumApps, we were able to launch engagement initiatives and team spaces that improved collaboration and employee participation.”
Intuitive User Interface and Integrations
“I find the user interface intuitive, and the integration with productivity suites like Google Workspace and Microsoft 365 really enhances daily workflows.”

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Director 100% 2 answers
  • 9/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Top alternatives

Most weighed by LumApps customers

Report

Customer Report - Aug 2026 Aug 2026 7 + 0

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