Matrix42 GmbH
Matrix42 GmbH is a German software company that provides digital workspace management, IT service management, and endpoint management solutions for mid-sized and large enterprises. Its platform helps IT teams automate and manage devices, software assets, services, and security across on-premise and cloud environments. The company generates revenue through software licenses, subscriptions, and related professional services and support.
- IT Consulting & Implementation
- Endpoint & Device Security
- Business Process Management
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1992
- Headquarters
- Frankfurt am Main, Germany
What 5 Arbolus experts think of Matrix42 GmbH
NPS distribution is tightly clustered at 8 or 9, indicating a generally positive customer sentiment. 67% of experts express a clear intent to renew, while 17% are neutral or unsure, and 17% indicate no renewal. Stickiness analysis reveals half of the experts have used the platform for over one year, while the rest are split across pilot, less than one year, and offboarding stages. The primary themes from the quantitative data are consistent satisfaction but signs of churn risk among pilot and offboarding customers.Overall Customer Sentiment: Positive
Who reviewed Matrix42 GmbH
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 5
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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