Medable
Medable is a technology company that provides a decentralized clinical trial platform used by pharmaceutical, biotech, and clinical research organizations to design, run, and monitor clinical studies with remote and hybrid participation. Its cloud-based software supports eConsent, telehealth visits, patient-reported outcomes, and data collection to streamline trial operations and improve patient recruitment and retention. Medable generates revenue through subscription and usage-based fees for its SaaS platform and related implementation and support services.
- Clinical Trial & Research Software
- Patient Engagement & Telehealth
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2015
- Headquarters
- Palo Alto, United States of America
What 26 Arbolus experts think of Medable
NPS scores are highly polarized: 32% Promoters (NPS 9–10), 41% Passive (NPS 7–8), 27% Detractors (NPS 0–6). Renewal intent is split: all high spenders are definite renewals; the remainder shows uncertainty or negative intent. Implementation stages vary, with a majority (>50%) at more than 1 year maturity, some in pilot, and a small segment offboarding. Key themes are a clear spend-sentiment link and a prominent gap between long-term happy customers and those with unmet expectations.Overall Customer Sentiment: Neutral
Who reviewed Medable
- C-Suite 60% (16)
- Director 36% (9)
- Manager 4% (1)
Employer names and spend open once the report publishes.
Tell us when the Medable report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
7 Net Promoter Score, from 26 scored reviews- Promoters 9
- Passives 10
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Feb 6
- Mar 6
- Apr 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 33% 6 answers
- 50% 6 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Medable customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Medable
Do you use Medable at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 26 customers of Medable have already contributed
Takes a few minutes. Your identity stays anonymous.