Microsoft (Yammer)
Yammer is an enterprise social networking platform owned by Microsoft that enables employees within organizations to communicate, share knowledge, and collaborate through groups, feeds, and messaging. It is offered as part of Microsoft 365 and is used by businesses and institutions to improve internal communication and engagement. Revenue is generated through Microsoft 365 subscription plans that include Yammer as a bundled service.
- Knowledge Management & Collaboration
- Communications & Meetings
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 2008
- Headquarters
- Redmond, United States of America
What 6 Arbolus experts think of Microsoft (Yammer)
NPS distribution ranges from 5 (detractor) to 10 (promoter), with 60% of respondents in the promoter range (NPS 9 or 10) and the remainder split between passive and detractor status. Renewal intent is mostly positive, with 60% indicating 'Yes', 20% indicating 'Not Sure', and 20% stating 'No'. All respondents have been using the platform for over a year, indicating platform stickiness. Key quantitative themes include strong satisfaction among Influencers, moderate but more varied sentiment among Users, and some uncertainty in future renewals.Overall Customer Sentiment: Positive
Who reviewed Microsoft (Yammer)
- C-Suite 67% (4)
- Manager 33% (2)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Oct 9
- Nov 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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