MICROSOFT OFFICE
Microsoft Office is a suite of productivity software from Microsoft that includes applications such as Word, Excel, PowerPoint, Outlook, and Teams for document creation, data analysis, presentations, email, and collaboration. It is sold primarily through subscription-based Microsoft 365 plans and volume licensing to businesses, governments, educational institutions, and consumers worldwide. Revenue is generated via recurring cloud subscriptions, on-premises licenses, and related services and add-ons.
- Knowledge Management & Collaboration
- Communications & Meetings
- Project & Work Management
- Revenue
- $92.0B
- Employees
- 221,000
- Founded
- 1975
- Headquarters
- Redmond, United States of America
What 200 Arbolus experts think of MICROSOFT OFFICE
NPS scores are predominantly high, with most experts scoring 8–10 and a minority at 6–7. Renewal intent among decision makers and high spenders is strong, especially where advanced features and multi-entity deployments are needed. The majority report being in the 'More Than 1 Year' implementation stage, signaling mature adoption. Key themes highlighting positive sentiment are reliability, integration, and ubiquitous compatibility; negative sentiment centers on complexity and cost for light users.Overall Customer Sentiment: Positive
Who reviewed MICROSOFT OFFICE
- C-Suite 59% (118)
- Director 21% (42)
- Manager 20% (40)
Employer names and spend open in the full report, along with the other 197 customers.
Everything 200 customers told us about MICROSOFT OFFICE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
71 Net Promoter Score, from 200 scored reviews- Promoters 149
- Passives 45
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 44 across 6 companies.
Praised
- Comprehensive Integration and Security
- Industry Standard Compatibility
- Breadth of Functionality
- AI-Enhanced Productivity
Criticised
- Cloud Collaboration Less Streamlined
- Subscription Costs and Alternatives
- Complexity for Basic Tasks
- Compatibility and Collaboration Concerns
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 76% 34 answers
- 73% 11 answers
- 88% 8 answers
- 100% 6 answers
- 9/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by MICROSOFT OFFICE customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use MICROSOFT OFFICE
Do you use MICROSOFT OFFICE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 200 customers of MICROSOFT OFFICE have already contributed
Takes a few minutes. Your identity stays anonymous.