Arbolus Intelligence

Microsoft OneNote

onenote.com · Redmond, United States of America

Microsoft OneNote is a digital note-taking application that allows individuals and organizations to capture, organize, and share notes, drawings, screenshots, and audio across devices. It is part of the Microsoft 365 productivity suite and generates revenue primarily through Microsoft’s subscription and licensing models rather than as a standalone paid product.

  • Knowledge Management & Collaboration
  • Product Analytics & Feedback
Listed in
Revenue
$50.0M
Employees
500
Founded
2003
Headquarters
Redmond, United States of America

What 18 Arbolus experts think of Microsoft OneNote

The NPS profiles are notably strong: 53% of responses are a perfect 10, while all others are 8 or 9, yielding a universal positive NPS. Renewal intent is highly favorable, with the only disclosed response indicating clear intent to renew; qualitative commentary suggests broad loyalty. Implementation stickiness is extremely high: over 80% report usage for more than one year. Experts consistently praise OneNote’s integration, flexibility, and organization for personal and team workflows, while raising minor concerns regarding complexity at scale and collaboration depth.Overall Customer Sentiment: Positive

Who reviewed Microsoft OneNote

Total customers 18 18 current · 0 former
Reviews growth +18 in six months
Seniority of respondents
  • C-Suite 56% (10)
  • Director 11% (2)
  • Manager 33% (6)
Legal Manager C-Suite NPS 10 Submitted Jul 2026
Founder C-Suite NPS 10 Submitted Jun 2026
Finance Leader C-Suite NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Microsoft OneNote.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

77 Net Promoter Score, from 18 scored reviews
  • Promoters 14
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 77 across 1 companies.

Praised

  • Integration with Microsoft Ecosystem
  • Centralized Information Management
  • Flexibility and Accessibility
  • AI-Powered Knowledge Management

Criticised

  • Information Organization Becomes Complex
  • Microsoft Ecosystem Dependency
  • App Confusion and User Experience
  • Manual Effort to Extract Insights

What customers say

Integration with Microsoft Ecosystem
“Its strengths are the ability to structure information into notebooks and sections, strong search, easy information capture and integration with Microsoft 365.”
Centralized Information Management
“It is a CENTRAL repository for each customer project in which project contributors can collaborate TOGETHER to write notes, keep track of items and know what's going on for a project or a customer.”
Flexibility and Accessibility
“Its main strengths are its flexibility, integration with the Microsoft ecosystem, and ability to keep information organized and accessible across devices.”

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • 10/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 18 + 2

Other companies in both categories with a customer report.

See all 1,467 Workplace & Productivity companies →

For people who use Microsoft OneNote

Do you use Microsoft OneNote at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 18 customers of Microsoft OneNote have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.