Microsoft Viva
Microsoft Viva is an employee experience platform from Microsoft that integrates with Microsoft 365 and Teams to provide tools for communications, knowledge, learning, goals, and employee wellbeing. It is sold as a software subscription to enterprises and mid-market organizations, helping HR, people leaders, and managers improve engagement, performance, and productivity. Viva generates revenue through per-user licensing and add-on modules within Microsoft’s broader cloud productivity suite.
- Knowledge Management & Collaboration
- Employee Engagement & Performance
- Learning Management
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 2021
- Headquarters
- Redmond, United States of America
What 211 Arbolus experts think of Microsoft Viva
NPS scores are predominantly 7–10, reflecting solid user satisfaction. Renewal intent is high among mid- and high-spend customers, especially those fully embedded in the Microsoft ecosystem. Most users are in the MoreThan1Year implementation stage, which correlates with higher stickiness and satisfaction. Key expert themes cite integration, platform consolidation, and analytics as strengths, with room for improvement in sentiment analytics depth and interoperability outside Microsoft. Overall Customer Sentiment: Positive
Who reviewed Microsoft Viva
- C-Suite 64% (135)
- Director 24% (51)
- Manager 12% (25)
Employer names and spend open in the full report, along with the other 208 customers.
Everything 211 customers told us about Microsoft Viva.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 211 scored reviews- Promoters 84
- Passives 81
- Detractors 46
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 40 across 15 companies.
Praised
- Consolidated Employee Experience
- Security and Compliance
- Integrated Platform Drives Adoption
- Deeper AI-Driven Analytics
Criticised
- Limited Analytics Depth
- Additional Integration Needed
- Ecosystem Lock-in
- AI Replacement of Standalone Features
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 62% 39 answers
- 69% 16 answers
- 67% 6 answers
- 8.9/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Microsoft Viva customers
Report
More in Data & Analytics and Workplace & Productivity
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