Arbolus Intelligence

Miro

miro.com · San Francisco, United States of America

Miro is a visual collaboration and online whiteboarding platform that enables distributed teams to brainstorm, map processes, design products, and plan projects in real time. It serves enterprises, mid-market, and SMB customers across functions such as product, engineering, marketing, and operations, monetizing through tiered SaaS subscriptions and enterprise licenses. The platform integrates with common workplace tools to support remote and hybrid work collaboration use cases.

  • Knowledge Management & Collaboration
  • Project & Work Management
  • Workflow Automation
Listed in
Revenue
$350.0M
Employees
1,800
Founded
2011
Headquarters
San Francisco, United States of America

What 194 Arbolus experts think of Miro

The NPS distribution is highly positive, with the majority of ratings in the 8–10 range and muted detractors. Renewal intent is strong especially among high adoption teams, with most users in the more than 1 year implementation stage—a signal of stickiness. Core sentiment drivers are collaboration flexibility, discovery and workshop utility, and ease of onboarding. The primary improvement theme is the need for advanced AI-driven synthesis and better handling of large boards. Positive

Who reviewed Miro

Total customers 194 179 current · 15 former
Reviews growth +100 in six months
Seniority of respondents
  • C-Suite 55% (107)
  • Director 20% (39)
  • Manager 25% (49)
Product Leader Manager NPS 7 Submitted Sep 2026
Engineering Partner C-Suite NPS 10 Will renew Submitted Jul 2026
Product Leader Director NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 191 customers.

Everything 194 customers told us about Miro.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

56 Net Promoter Score, from 191 scored reviews
  • Promoters 118
  • Passives 62
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 51 across 4 companies.

Praised

  • Shared Visual Workspace
  • User-Friendly Experience
  • Flexible Collaboration Canvas
  • AI-Driven Synthesis

Criticised

  • AI Catch-up by Rivals
  • Competitive Bundles
  • Agile Competitors
  • Occasional Performance Friction

What customers say

Shared Visual Workspace
“Miro lets me capture ideas, requirements, and decisions in one place, helping teams align quickly through real-time, visual collaboration.”
User-Friendly Experience
“It remains intuitive and easy to use; a client team can jump into a live session without any training at all, which is critical for adoption.”
Flexible Collaboration Canvas
“Miro excels at supporting product discovery and design sprints, bridging the gap between different functions with its flexible canvas and extensive templates.”

Renewal intent

Plan to renew 73%
  • Will renew 64
  • Undecided 20
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 79% 53 answers
  • Director 39% 18 answers
  • Manager 86% 14 answers
  • Not specified 100% 3 answers
  • 8.9/10 Average score from customers who will renew
  • 8.4/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Miro customers

Report

Customer Report - Oct 2026 Oct 2026 194 + 4

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