Arbolus Intelligence

Modell Aachen GmbH

modell-aachen.de · Aachen, Germany

Modell Aachen GmbH develops and implements software for integrated management systems and process-oriented quality management, helping organizations document, visualize, and continuously improve their processes. Its solutions, based on wikis and social collaboration concepts, are used by mid-sized and large enterprises across industries to support certifications, compliance, and knowledge management. The company generates revenue through software licenses/subscriptions, implementation projects, and related consulting and training services.

  • Knowledge Management & Collaboration
  • Business Process Management
  • IT Consulting & Implementation
Listed in
Revenue
$6.0M
Employees
45
Founded
2009
Headquarters
Aachen, Germany

What 7 Arbolus experts think of Modell Aachen GmbH

NPS results are mixed: two experts rated Modell Aachen 9, highlighting robust FMEA capabilities and industry acceptance; one expert gave 7 with conditional endorsement; while another rated 2, reflecting dissatisfaction (ease of use and early pilot experience). Three experts at 'Not Sure' renewal intent (all mid- to high-spend), and most implementations are More Than 1 Year. Key qualitative themes: industry standard for FMEA, robust for audit, but concerns around usability, interface, integration, and pricing. Overall Customer Sentiment: Neutral.

Who reviewed Modell Aachen GmbH

Total customers 7 6 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Director 14% (1)
  • Manager 14% (1)
Generalist Partner C-Suite NPS 9 Undecided Submitted Sep 2025
Operations Manager Director NPS 7 Undecided Submitted Sep 2025
Operations Leader C-Suite NPS 9 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Modell Aachen GmbH.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 2

Cumulative NPS by month

-1 over 4 months
  • Sep 8
  • Mar 6
  • Jun 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.

Praised

  • Comprehensive FMEA and APQP Coverage
  • Knowledgeable Support
  • Audit Readiness and Traceability
  • Expand AI-Assisted Workflows

Criticised

  • High Cost and Specialized Scope
  • Steep Learning Curve and Old Interface
  • Limited Integration Capability
  • Performance and Benchmarking

What customers say

Comprehensive FMEA and APQP Coverage
“I recommend Modell Aachen because it's robust, covers all FMEA standards including AIAG VDA, links process flows, FMEA, and control plans very well, and is widely accepted in automotive.”
Knowledgeable Support
“Support from Modell Aachen is knowledgeable and helps us resolve issues efficiently, even though customization often requires contacting them.”
Audit Readiness and Traceability
“We rely on Modell Aachen since it prioritizes quality and audit-readiness, making customer and regulatory audits smoother and helping us maintain our ratings.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 0% 1 answer
  • 8.3/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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