MICROSOFT SHAREPOINT
Microsoft SharePoint is a web-based collaboration and document management platform from Microsoft that enables organizations to store, organize, share, and access information from any device. It is sold primarily as part of Microsoft 365 and related enterprise licensing, serving businesses, governments, and educational institutions with intranet, content management, and workflow capabilities. Revenue is recognized through subscription and enterprise licensing fees for Microsoft 365 and SharePoint-related services.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Workflow Automation
- Revenue
- $12.0B
- Employees
- 60,000
- Founded
- 2001
- Headquarters
- Redmond, United States of America
What 147 Arbolus experts think of MICROSOFT SHAREPOINT
NPS is strongly positive with most scores clustered between 8 and 10, reflecting robust satisfaction among both high-and-mid-spend customers. Renewal intent is high for the majority, particularly among larger enterprises with sustained adoption. Stickiness is pronounced, with nearly all experts reporting ImplementationStage as "MoreThan1Year" or "Pilot," indicating deep entrenchment. Main feedback themes are seamless Microsoft 365 integration, governance, collaboration improvement, and content security, offset by recurring critiques around complexity, search limitations, and the need for strong administrative ownership. Overall Customer Sentiment: Positive
Who reviewed MICROSOFT SHAREPOINT
- C-Suite 52% (76)
- Director 23% (34)
- Manager 25% (37)
Employer names and spend open in the full report, along with the other 144 customers.
Everything 147 customers told us about MICROSOFT SHAREPOINT.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 146 scored reviews- Promoters 88
- Passives 41
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 42 across 9 companies.
Praised
- Centralized Collaboration and Governance
- Version Control and Compliance
- Deep Microsoft 365 Integration
- Improved Usability and Navigation
Criticised
- Cumbersome Search Functionality
- Complexity and Learning Curve
- Administrative Burden
- Loss of Integration Edge
What customers say
Renewal intent
Plan to renew 84%Plan to renew, by seniority
- 87% 15 answers
- 100% 5 answers
- 75% 8 answers
- 75% 4 answers
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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