Microsoft Teams
Microsoft Teams is a collaboration and communications platform from Microsoft that provides chat, video conferencing, file sharing, and integrated productivity tools for businesses, education, and government organizations. It is sold primarily as part of Microsoft 365 and Office 365 subscriptions, with additional revenue from premium features and enterprise licensing. Teams integrates with other Microsoft and third-party applications to support remote work, meetings, and team collaboration workflows.
- Communications & Meetings
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $8.0B
- Employees
- 5,000
- Founded
- 2016
- Headquarters
- Redmond, United States of America
What 952 Arbolus experts think of Microsoft Teams
Microsoft Teams enjoys dominant positive sentiment in the expert pool, with Promoters making up the majority and citing critical reliance on the platform for daily work. NPS scores cluster between 8 and 10, renewal intent is high among enterprise users, and stickiness is underpinned by integration depth and workflow centrality. A minority voice points to notification complexity and heavy resource usage as drawbacks. Qualitative feedback emphasizes reliability, M365 integration, and productivity gains. Overall Customer Sentiment: Positive
Who reviewed Microsoft Teams
- C-Suite 59% (562)
- Director 22% (209)
- Manager 20% (190)
Employer names and spend open in the full report, along with the other 949 customers.
Everything 952 customers told us about Microsoft Teams.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 946 scored reviews- Promoters 610
- Passives 262
- Detractors 74
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 18 reviews, accumulated up to each month. Category median 38 across 18 companies.
Praised
- Comprehensive Feature Set
- Reliable Hub for Hybrid Work
- Deep Integration with Microsoft 365
- Simplify External Guest Collaboration
Criticised
- File and Channel Organization Challenges
- Heavy System Resource Usage
- Interface and Notification Complexity
- Switching if Competitors Solve Key Gaps
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 80% 265 answers
- 87% 84 answers
- 70% 63 answers
- 64% 14 answers
- 8.8/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Microsoft Teams customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
For people who use Microsoft Teams
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