Cisco Systems
Cisco Systems is a global technology company that designs, manufactures, and sells networking, security, collaboration, and data center infrastructure products and related software and services to enterprises, service providers, governments, and small businesses. It generates revenue through hardware sales, software subscriptions, and maintenance and professional services that support customers’ IT and cloud networking environments. Cisco also offers recurring, cloud-delivered solutions for security, observability, and communications to support digital transformation and hybrid work.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Managed IT & Cloud Services
- Revenue
- $55.2B
- Employees
- 84,000
- Founded
- 1984
- Headquarters
- San Jose, United States of America
What 206 Arbolus experts think of Cisco Systems
NPS distribution skews strongly positive, with 70% NPS 8–10, particularly among high spenders and IT decision makers in enterprise segments. Over 90% express likely renewal or satisfaction; key drivers are reliability, brand trust, and global support. Stickiness is evidenced by many deployments in place for over one year and integrated into mission-critical operations. Main feedback themes are reliability, robust support, and price or complexity as pain points.Overall Customer Sentiment: Positive
Who reviewed Cisco Systems
- C-Suite 65% (134)
- Director 23% (47)
- Manager 12% (25)
Employer names and spend open in the full report, along with the other 203 customers.
Everything 206 customers told us about Cisco Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 204 scored reviews- Promoters 106
- Passives 75
- Detractors 23
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 40 across 9 companies.
Praised
- Broader SME Market Appeal
- Enhancing AI for Network Operations
- Reducing Management Overhead
- Global Reliability and Support
Criticised
- Market Push for Simplicity
- Cloud-native Competitors
- Price-Driven Switching
- Cost and Commercial Flexibility
What customers say
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 81% 98 answers
- 83% 35 answers
- 76% 17 answers
- 100% 9 answers
- 8.6/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Cisco Systems customers
Report
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