Fortinet
Fortinet is a global cybersecurity company that develops and sells network security, secure access, and cloud security solutions to enterprises, service providers, and government organizations. Its portfolio includes firewalls, secure SD-WAN, endpoint and OT security, and security operations tools, monetized through hardware, software, and subscription-based security services. The company also offers support, training, and professional services around its security platform.
- Network & Cloud Security
- Endpoint & Device Security
- Security Operations (SIEM/SOAR)
- Revenue
- $5.6B
- Employees
- 15,000
- Founded
- 2000
- Headquarters
- Sunnyvale, United States of America
What 154 Arbolus experts think of Fortinet
NPS scores strongly favor Fortinet, with a cluster at 8–10 and renewal intent marked as 'Yes' by over 60% of expert respondents. Stickiness is high, with most customers in post-implementation (>1 year) and describing the platform as 'critical'. Complaints, where found, focus on management complexity and the need for skilled ownership. Positive themes are reliability, cost-effectiveness, and seamless integration. Negative signals are relatively isolated and often technical in nature. Overall Customer Sentiment: Positive
Who reviewed Fortinet
- C-Suite 66% (102)
- Director 19% (29)
- Manager 15% (23)
Employer names and spend open in the full report, along with the other 151 customers.
Everything 154 customers told us about Fortinet.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 152 scored reviews- Promoters 89
- Passives 50
- Detractors 13
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 43 across 4 companies.
Praised
- Invisible, Frictionless Security Solutions
- AI-Driven Automation and Self-Healing Networks
- Native Integration with Adjacent Platforms
- Stable, Reliable Connectivity
Criticised
- Failing to Keep Pace with Innovation
- Vendor Instability or Support Issues
- Escalating Costs and Value Concerns
- Manual VPN Workflow Disruptions
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 74% 73 answers
- 76% 25 answers
- 86% 14 answers
- 78% 9 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Fortinet customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Fortinet
Do you use Fortinet at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 154 customers of Fortinet have already contributed
Takes a few minutes. Your identity stays anonymous.