F5
F5 is an application security and delivery company that provides hardware, software, and cloud-based solutions to optimize, secure, and manage applications across on‑premises, cloud, and edge environments. It serves large enterprises, service providers, and government organizations with products for application delivery control, web application and API protection, and multi‑cloud networking. F5 generates revenue primarily through sales of its software and systems, recurring subscriptions, and related support and professional services.
- Application & Code Security
- Network & Cloud Security
- Cloud Infrastructure & Hosting
- Revenue
- $2.8B
- Employees
- 7,000
- Founded
- 1996
- Headquarters
- Seattle, United States of America
What 75 Arbolus experts think of F5
The 75 recorded NPS scores include 43 Promoters (57%), 24 Passives (32%), and 8 Detractors (11%), producing an approximate NPS of +47. Among the 48 records with renewal intent, 36 (75%) say Yes, 8 (17%) are Not Sure, and 4 (8%) say No. Implementation is established for 57 (76%); 10 are under a year, 4 are pilots, and 4 are offboarding. Qualitative feedback praises reliability, security depth, and application traffic control, while flagging rising costs, complexity, specialist-skill requirements, and cloud-native alternatives. The positive overall score coexists with a small number of low NPS and offboarding records.Overall Customer Sentiment: Positive
Who reviewed F5
- C-Suite 59% (44)
- Director 28% (21)
- Manager 13% (10)
Employer names and spend open in the full report, along with the other 72 customers.
Everything 75 customers told us about F5.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
46 Net Promoter Score, from 75 scored reviews- Promoters 43
- Passives 24
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 31 across 10 companies.
Praised
- Strengthen cloud-native and distributed support
- Use technically informed presales engagement
- Simplify management and automation
- Deep security and traffic-control capabilities
Criticised
- Traditional architecture may not suit every workload
- Rising renewal and hardware costs
- Complex administration and specialist skills
- Lower-cost rivals can narrow the security lead
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 71% 28 answers
- 64% 14 answers
- 83% 6 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by F5 customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
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