Cloudflare
Cloudflare is a global cloud services and security company that provides content delivery, DDoS protection, zero-trust security, and edge networking solutions to businesses of all sizes. Its platform sits in front of websites, applications, and APIs to improve performance, reliability, and security, sold primarily through subscriptions and usage-based services. Customers include enterprises, developers, and digital businesses that rely on Cloudflare’s global network to deliver and protect their internet properties.
- Network & Cloud Security
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $1.4B
- Employees
- 3,800
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 213 Arbolus experts think of Cloudflare
NPS scores are predominantly 8–10, with respondents consistently expressing high satisfaction. Renewal intent is strong, especially among high spenders and senior IT leaders, with most stating intent to continue or expand use. Stickiness is high, with customers relying on Cloudflare for core security and internet-facing workloads. Key expert themes include consolidated features, reliability, low operational burden, and strong security outcomes. Overall Customer Sentiment: Positive
Who reviewed Cloudflare
- C-Suite 70% (149)
- Director 20% (43)
- Manager 10% (21)
Employer names and spend open in the full report, along with the other 210 customers.
Everything 213 customers told us about Cloudflare.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
59 Net Promoter Score, from 212 scored reviews- Promoters 138
- Passives 63
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 18 reviews, accumulated up to each month. Category median 39 across 18 companies.
Praised
- Comprehensive Feature Set
- Operational Simplicity
- High Security Reliability
- Unified Reporting and Policy Management
Criticised
- Configuration Complexity
- Pricing and Transparency Limitations
- Support and Usability Gaps
- Reliability and Outage Exposure
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 81% 93 answers
- 86% 35 answers
- 64% 11 answers
- 67% 9 answers
- 9/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Cloudflare customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
For people who use Cloudflare
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