CommScope
CommScope is a global network infrastructure provider that designs, manufactures, and sells wired and wireless connectivity solutions for communications service providers, enterprises, and data centers. Its portfolio includes fiber and copper cabling, broadband and video equipment, Wi‑Fi and cellular infrastructure, and related software and services, generating revenue primarily through product sales and long-term supply and service contracts. The company serves telecom operators, cable MSOs, enterprises, governments, and cloud and hyperscale customers worldwide.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Revenue
- $5.4B
- Employees
- 30,000
- Founded
- 1976
- Headquarters
- Raleigh, United States of America
What 12 Arbolus experts think of CommScope
NPS scores are consistently strong, with most responses between 7–10 and one outlier at 4. Nearly all surveyed intend to renew, reflecting high satisfaction tied to hardware quality, portfolio depth, and reliable support. Project stickiness is reinforced by multi-year implementations and infrastructure upgrade paths. The leading expert feedback themes are robust hardware and warranty, predictable deployment, and ease of upgrades, while concerns focus on documentation, ordering complexity, and management software. Overall Customer Sentiment: Positive
Who reviewed CommScope
- C-Suite 64% (8)
- Director 27% (3)
- Manager 9% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about CommScope.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Praised
- Management Software Enhancement
- Documentation and Ordering Simplification
- AI-Assisted Tooling
- Robust Hardware and Warranty
Criticised
- Heavy Documentation and Ordering Process
- Lagging Infrastructure Management Software
- Lead Times Require Buffering
- Competitive Integration of AI
What customers say
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 83% 6 answers
- 100% 3 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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