Computer Packages Inc.
Computer Packages Inc. (CPI) provides intellectual property management software and related services, specializing in patent and trademark annuity management, renewals, and portfolio administration for corporations, law firms, and IP professionals. The company offers systems and outsourced services to track, maintain, and pay global IP fees and deadlines. It generates revenue through software licensing, maintenance, and fee-based IP administration services.
- IT Consulting & Implementation
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 1968
- Headquarters
- Rockville, United States of America
What 8 Arbolus experts think of Computer Packages Inc.
NPS scores are distributed across the neutral to positive range, with one Promoter (10), five Passives (scores 6–9), and two Detractors (scores 5–6). Most respondents have an implementation duration of over 1 year, with one pilot user. 62.5% confirmed intent to renew, 25% are not sure, and 12.5% indicated no renewal intent.Stickiness is generally high among long-term users, but uncertain or negative renewal intent is more common among those not in the highest spend bracket or those piloting. Overall, sentiment leans moderately positive.Overall Customer Sentiment: Positive
Who reviewed Computer Packages Inc.
- C-Suite 75% (6)
- Director 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Sep 8
- Feb 7
- Oct 7
- Nov 7
- Feb 7
- Apr 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -4 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 6 answers
- 50% 2 answers
- 7.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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