COMSOL
COMSOL is a UK-based provider of IT support and managed services, offering outsourced helpdesk, infrastructure management, cloud services, and cybersecurity solutions to small and mid-sized businesses. The company designs, implements, and maintains clients’ IT environments, typically on a recurring managed services contract basis. It also provides project-based consulting for network upgrades, cloud migrations, and related technology initiatives.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 40
- Founded
- 1990
- Headquarters
- Bristol, United Kingdom
What 13 Arbolus experts think of COMSOL
NPS responses heavily skew positive, with four scores of 10 and only two NPS ratings below 8 (both 6). Renewal intent is confirmed positive for nearly all experts who specified, and most users report extended use beyond one year, indicating high stickiness. Feedback emphasizes versatility and technical rigor as key positives, while computational demand is a recurring concern. Some uncertainty exists for less technically demanding use cases. Overall Customer Sentiment: Positive
Who reviewed COMSOL
- C-Suite 50% (7)
- Director 20% (3)
- Manager 30% (4)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about COMSOL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 5
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 8
- May 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.
Praised
- Broader Workflow Integration
- New User Education and Training
- Expanding Use in Industry Applications
- Scientific Rigor and Traceability
Criticised
- Risk of Over-Sophistication
- AI Alternatives for Basic Tasks
- Resource Constraints as Switching Drivers
- Overkill for Simple Problems
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 75% 4 answers
- 100% 2 answers
- 0% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by COMSOL customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use COMSOL
Do you use COMSOL at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 13 customers of COMSOL have already contributed
Takes a few minutes. Your identity stays anonymous.