Compaq
Compaq is a legacy computer hardware brand originally known for manufacturing IBM PC–compatible personal computers, laptops, and servers for business and consumer markets; following its acquisition by Hewlett-Packard in 2002, the Compaq brand has been largely absorbed into HP/HPE’s broader enterprise IT and services portfolio. Today, the Compaq name is occasionally used on select hardware lines in certain markets, while the core business and revenue are part of Hewlett Packard Enterprise’s global enterprise technology operations.
- Revenue
- $29.0B
- Employees
- 60,000
- Founded
- 1982
- Headquarters
- Spring Valley, United States of America
What 42 Arbolus experts think of Compaq
Compaq demonstrates outstanding customer sentiment based on a concentration of high NPS (8–10) and strong renewal intent among high spenders, with only isolated negative responses from test/pilot users. The vast majority of customers are in the advanced implementation stage (>1 year), reporting significant satisfaction with reliability and automation, though legacy integration and knowledge base issues are noted by a minority. Qualitative feedback highlights unified dashboards and predictive support as key drivers for advocacy, while gaps in modernization and knowledge documentation drive detractors.Overall Customer Sentiment: Positive
Who reviewed Compaq
- C-Suite 74% (31)
- Director 24% (10)
- Manager 2% (1)
Employer names and spend open in the full report, along with the other 39 customers.
Everything 42 customers told us about Compaq.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 42 scored reviews- Promoters 25
- Passives 9
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.
Praised
- Tool-less Maintenance and Automation
- Proactive Diagnostics
- Seamless Modern Integration
- Cloud and Modern Hardware Integration
Criticised
- Knowledge Sharing and Documentation
- Setup and Integration Challenges
- Legacy Rigidity
- Emerging AI Alternatives
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 71% 14 answers
- 100% 5 answers
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Compaq customers
Report
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