Coast
Coast Systems provides computerized maintenance management system (CMMS) software and related services that help organizations manage assets, work orders, preventive maintenance, and facility operations. Its platform is used by maintenance and facilities teams to track equipment, schedule tasks, and control maintenance costs. The company generates revenue through software licensing or subscriptions and professional services such as implementation and support.
- Field Service Management
- Asset Performance Management
- Revenue
- $4.0M
- Employees
- 25
- Founded
- 2010
- Headquarters
- Tampa, United States of America
What 7 Arbolus experts think of Coast
NPS distribution skews strongly positive with three scores of 10 and no score below 8, reflecting high customer advocacy. Renewal intent is also positive: 86% of respondents indicated intent to renew, with only one being unsure and none negative. Stickiness is robust, with 71% of customers having more than one year of implementation and positive sentiment corresponding to length of use. Key quantitative themes are high satisfaction, stable retention, and platform stickiness.Overall Customer Sentiment: Positive
Who reviewed Coast
- C-Suite 100% (7)
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Sentiment
71 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- May 10
- Jul 10
- Apr 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 71 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 86% 7 answers
- 9.3/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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