Colt Technology Services
Colt Technology Services is a global network and voice services provider that delivers high-bandwidth connectivity, cloud connectivity, SD-WAN, internet access, and voice solutions to enterprises, carriers, and wholesale customers. The company operates a fiber-based network and data connectivity platform across Europe, Asia and North America, generating revenue primarily through recurring service contracts. Its customers include large corporates, financial institutions, content providers, and telecom operators that require secure, low-latency connectivity for critical applications and cloud workloads.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $1.8B
- Employees
- 5,500
- Founded
- 1992
- Headquarters
- Londonderry County Borough, United Kingdom
What 25 Arbolus experts think of Colt Technology Services
The NPS distribution skews strongly positive, with nearly two-thirds of experts reporting scores of 8-10. Renewal intent is high among large enterprises and high spenders, especially in industries where network reliability is mission-critical. Stickiness is pronounced in customers who have recently implemented or are ramping up adoption. Key expert feedback highlights reliable network services, good support, and strong global coverage, with some concerns around implementation timelines and domain-specific expertise. Overall Customer Sentiment: Positive
Who reviewed Colt Technology Services
- C-Suite 48% (12)
- Director 43% (11)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Colt Technology Services.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 25 scored reviews- Promoters 8
- Passives 13
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Critical Communications and Collaboration Enabler
- Responsive Support and On-site Service
- Reliable Global Connectivity
- Deeper Industry-Specific Solutions
Criticised
- Implementation Timelines
- Limited Industry-Specific Expertise
- Limited Embedded AI Features
- Switching Due to Cost and Innovation
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 78% 9 answers
- 86% 7 answers
- 0% 1 answer
- 8.1/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Colt Technology Services customers
Report
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