Orange Business Services
Orange Business Services is the B2B division of Orange Group that provides global telecommunications, cloud, and IT services to enterprises and public sector organizations. It offers network connectivity, managed cloud and infrastructure, collaboration, cybersecurity, and integration services, generating revenue through recurring service contracts and managed solutions. The company serves multinational corporations and large national customers across a wide range of industries.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $8.0B
- Employees
- 28,000
- Founded
- 2006
- Headquarters
- Arcueil, France
What 25 Arbolus experts think of Orange Business Services
The NPS distribution is positive, with more than 60% scoring 8 or higher, highlighting strong satisfaction among Influencers and Users with high or mid spend. Renewal intent skews positive, especially among those with longer-term use and higher annual expenditures; however, some pilot-stage and low-spend customers are less certain about renewing. Implementation stickiness is high for those beyond one year. The most cited strengths are global reach, managed service reliability, and robust support. Areas for improvement involve customization, pricing, and region-specific support experiences.Overall Customer Sentiment: Positive
Who reviewed Orange Business Services
- C-Suite 55% (14)
- Director 23% (6)
- Manager 23% (6)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Orange Business Services.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 25 scored reviews- Promoters 13
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 9
- Jul 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 36 across 7 companies.
Praised
- Integration Expansion
- AI-Driven Insights
- Flexible Pricing Models
- Security and Reliability
Criticised
- Regional Support Differences
- Pricing Challenges
- Implementation Timelines
- Switching Risk from Competitors
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 73% 11 answers
- 100% 4 answers
- 0% 1 answer
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
Top alternatives
Most weighed by Orange Business Services customers
Report
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For people who use Orange Business Services
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