Overleaf
Overleaf is an online collaborative LaTeX editor that enables researchers, students, and technical professionals to write, edit, and publish scientific documents in the cloud. The platform provides real-time collaboration, version control, and templates for journals and publishers, generating revenue through individual, group, and institutional subscription plans. It serves universities, research institutions, and enterprises that produce scientific and technical documentation.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $15.0M
- Employees
- 150
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Overleaf
NPS scores are exceptionally strong: 57.1% of respondents rate Overleaf a 10, with the remainder providing 8 or 9. Renewal intent is universally positive or unambiguous where reported. Implementation stickiness is high, with 85.7% of customers indicating usage for more than one year and one customer in pilot. Dominant themes are sustained satisfaction, academic collaboration value, and platform reliability driving loyalty.Overall Customer Sentiment: Positive
Who reviewed Overleaf
- C-Suite 50% (4)
- Director 17% (1)
- Manager 33% (2)
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Sentiment
71 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Feb 9
- Apr 10
- May 10
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 71 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 10/10 Average score from customers who will renew
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