FACETEC
FaceTec develops 3D face authentication and liveness detection software used by enterprises and government agencies to verify user identity and prevent biometric spoofing in digital onboarding and access control workflows. Its SDKs and cloud services are integrated into mobile and web applications by financial institutions, identity verification providers, and other security-sensitive organizations, generating revenue through software licensing and usage-based fees.
- Identity & Access Management
- Application & Code Security
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2013
- Headquarters
- Las Vegas, United States of America
What 11 Arbolus experts think of FACETEC
NPS scores range from 5–10, with a mid-to-high net promoter distribution: 18% are Promoters (NPS 9–10), 45% are Passives (NPS 7–8), and 36% Detractors (NPS 6 or below). Renewal intent is mixed: 27% indicate intent to renew, 46% are unsure, and 27% do not plan to renew. Stickiness is generally strong, with 73% of customers past the one-year mark in implementation, though some negative renewal intent is evident among long-term users. Key quantitative themes include split renewal sentiment across spend bands and prolonged adoption stages leading to both positive and negative NPS scores.Overall Customer Sentiment: Neutral
Who reviewed FACETEC
- C-Suite 55% (6)
- Director 36% (4)
- Manager 9% (1)
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 4
- Detractors 3
Cumulative NPS by month
+2 over 5 months- Jun 6
- Jul 6
- Mar 8
- Aug 8
- Mar 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 0% 5 answers
- 75% 4 answers
- 0% 1 answer
- 9.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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