MICROSOFT OUTLOOK
Microsoft Outlook is an email and personal information management service from Microsoft that provides hosted email, calendaring, contacts, and task management for consumers and businesses. It is delivered primarily as a cloud-based service via Outlook.com and as part of Microsoft 365 subscriptions, generating revenue through paid productivity suites and enterprise licensing. Outlook serves individuals, small businesses, and large enterprises as a core communication and scheduling tool.
- Communications & Meetings
- Knowledge Management & Collaboration
- Revenue
- $1.5B
- Employees
- 6,000
- Founded
- 1996
- Headquarters
- Redmond, United States of America
What 167 Arbolus experts think of MICROSOFT OUTLOOK
Customer sentiment is overwhelmingly positive, with NPS scores concentrated in the 8–10 range and only isolated detractors. Renewal intent is strong among high-value customers, particularly those deeply integrated with Microsoft 365. The majority have been active for over a year, indicating high stickiness and long-term adoption. Experts praise reliability, integration, and productivity gains, especially in multi-department and compliance-heavy companies. Negative feedback is limited, focused mainly on interface complexity and search deficiencies. Overall Customer Sentiment: Positive
Who reviewed MICROSOFT OUTLOOK
- C-Suite 52% (87)
- Director 22% (37)
- Manager 26% (43)
Employer names and spend open in the full report, along with the other 164 customers.
Everything 167 customers told us about MICROSOFT OUTLOOK.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 167 scored reviews- Promoters 100
- Passives 50
- Detractors 17
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.
Praised
- AI-Driven Productivity Gains
- Deeper Workflow Integration
- Simplified Inbox Organization
- Compliance and Accountability
Criticised
- Decline in Reliability or Integration
- Emergence of AI-Enhanced Competitors
- Complexity and Administrative Burden
- Interface Complexity
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 77% 13 answers
- 83% 6 answers
- 50% 4 answers
- 83% 6 answers
- 9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by MICROSOFT OUTLOOK customers
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