MessageBird
MessageBird, now operating under the brand Bird.com, provides cloud-based communications APIs and software that enable businesses to integrate SMS, voice, chat, email, and other messaging channels into their customer engagement workflows. It serves enterprises and mid-market companies that need omnichannel customer communication, offering usage-based pricing on messaging volumes and subscriptions for its communication platform products.
- Communications & Meetings
- API Management & Integration
- Revenue
- $300.0M
- Employees
- 800
- Founded
- 2011
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 6 Arbolus experts think of MessageBird
NPS is skewed towards positive (mean NPS 7.5), with multiple scores in the 8–9 range and one low outlier. Renewal intent is strong where data is available: 75% of Influencers express intent to renew, while Users are neutral or unreported. Stickiness is high—67% of participants report more than one year on platform. Key themes include high satisfaction among high spenders and mature deployments, while uncertainty is observed at the pilot stage.Overall Customer Sentiment: Positive
Who reviewed MessageBird
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Jun 9
- May 7
- Jun 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 32 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by MessageBird customers
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