Arbolus Intelligence

Mapiq

mapiq.com · Delft, Netherlands

Mapiq is a workplace experience and smart office software company that provides a SaaS platform to help organizations manage hybrid work, optimize space utilization, and improve employee experience in offices. Its solutions include desk and room booking, occupancy analytics, and workplace insights used by large enterprises and facility managers to reduce real estate costs and support flexible working. The company generates revenue through subscriptions and related services for its cloud-based platform.

  • Workforce Management & Scheduling
  • Business Intelligence & Dashboards
Listed in
Revenue
$9.0M
Employees
90
Founded
2014
Headquarters
Delft, Netherlands

What 6 Arbolus experts think of Mapiq

The NPS distribution ranges from 3 (detractor) to 10 (promoter), with most scores in the 8–10 range. Renewal intent is high among high and mid spenders, and most experts report mature adoption (>1 year). Key positive themes are strong integration, responsive support, and operational fit for hybrid work. Pricing increases and dependency on robust adoption are cited as main risks. Overall sentiment is positive, especially among decision makers, with some pricing and data integration concerns.Overall Customer Sentiment: Positive

Who reviewed Mapiq

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 60% (4)
  • Manager 40% (2)
Revenue Leader Not specified NPS 8 Submitted Aug 2026
Strategy Leader C-Suite NPS 9 Will renew Submitted May 2026
Generalist Manager C-Suite NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Mapiq.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

33 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 2
  • Detractors 1

Cumulative NPS by month

-1 over 3 months
  • May 9
  • Aug 9
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.

Praised

  • Seamless Integration and User Experience
  • Flexible Hybrid Workplace Enablement
  • Responsive and Customer-Focused Support
  • Integration with Third-Party Hardware

Criticised

  • Platform Reliability
  • Failure to Advance Analytics
  • Competitive Pricing Pressure
  • Custom Reporting Depth

What customers say

Seamless Integration and User Experience
“I certainly recommend Mapiq for its excellent user interface and seamless calendar syncing, making onboarding effortless for our organization.”
Flexible Hybrid Workplace Enablement
“I would recommend Mapiq for organizations managing hybrid work, as it brings booking and utilization insights together and helps reduce uncertainty for employees.”
Responsive and Customer-Focused Support
“I would definitely recommend Mapiq as they are highly responsive, easy to work with, and go the extra mile to meet customer needs.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Manager 100% 1 answer
  • 8.7/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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