MadCap Software
MadCap Software develops content authoring, publishing, and management software used by technical writers, documentation teams, and learning and development groups to create and deliver technical documentation, knowledge bases, and eLearning content across web, desktop, and print formats. Its products are sold primarily on a subscription and license basis to enterprises, software companies, and other organizations that need to manage complex documentation workflows.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $55.0M
- Employees
- 250
- Founded
- 2005
- Headquarters
- San Diego, United States of America
What 5 Arbolus experts think of MadCap Software
NPS scores are spread widely: 40% report high NPS (9), 20% moderate (6), 20% low (5), and 20% very low (4). Renewal intent is polarized, with 40% intent to renew, 40% not renewing, and 20% unspecified. Stickiness analysis shows 60% of customers use the platform for over a year, while 20% is offboarding and 20% are at pilot stage. Key themes include strong satisfaction among long-term users and dissatisfaction among some high-spend, offboarding customers.Overall Customer Sentiment: Neutral
Who reviewed MadCap Software
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 0
- Detractors 3
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 4.5/10 Average score from customers not renewing
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